Customer Service Professionals

Who we are

Who are we

We’re operations executives, supervisors, and service delivery managers. We’re team leads and customer service associates. We’re schedulers, recruiters, trainers and coaches. We are TeleTech Care.

What we do

What we do

We are an extension of our client’s brand, working on their behalf to provide their customers an amazing customer service experience. We answer their questions and solve their problems. Most of all, we strive to create meaningful connections with them and exceed their expectations so they keep coming back to the brand again and again.

Who we do it for

Who we do it for

We have the privilege of partnering with forward-thinking companies that share our passion for customer experience as a differentiator, and are driven to make a genuine, lasting connection with their customers.

What it’s like to work in Care

Our customer care contact centers are hip, colorful and full of millennials and friendly faces. No suits and ties required here! It’s a culture of training and learning, of recognition and acceptance, of celebrations and a sense of family. And, because delighting customers every time can be hard work, we tend to build a strong sense of solidarity and a deep camaraderie amongst our teams that often extends beyond the workplace.

In our Care Centers, Associates have opportunities to

  • Communicate with customers through a variety of communication channels and make a positive difference in their day
  • Gain experience, take TeleTech University courses, and develop new skills
  • Receive recognition, bonuses and performance-based rewards
  • Build diverse friendships
  • Participate in fun employee engagement activities
  • Work in a secure location and receive punctual pay
  • Have scheduling flexibility (great for students and working parents)
  • Have career growth opportunities (many of our site managers and execs were once agents)

Professional employees

At TeleTech, our entrepreneurial spirit extends to our Care Centers and is great for ambitious and knowledge-hungry operations professionals!

As a professional in our Care Centers you’ll have the opportunity to

  • Partner with leading global brands
  • Influence millions of customer interactions
  • Learn about areas outside your job description
  • Help others achieve their goals

Working in Care video

Hear from some of our customer service professionals

Jésus L.,

Jésus L.,

Executive Director, Operations
Mexico

I interviewed, took an assessment, and started a job as a customer service associate on the same day. I figured the job would be temporary. Thirteen years later I’m still here, having worked my up to my current position. I feel that TeleTech offers great working experience, structure, schedule flexibility and opportunities to develop. They also make you feel very welcome and respected here and empower you with the tools and support you need to achieve your career goals.
Stela S.,

Stela S.,

Translator and Employee
Communications Specialist
Bulgaria

What I like best about working at TeleTech is the work-life balance, the opportunity to make independent decisions and develop my skills, and the employee engagement activities. We have a friendly work environment with some amazing people of many different nationalities. Part of my job is to make work fun. I manage the engagement activities and love seeing the happy faces of my colleagues when we have one of our events. We’re not just coworkers and friends. We’re family.
Ivana J.,

Ivana J.,

Executive Director,
Talent Acquisition
Mexico

When I started with TeleTech as a Team Lead 13 years ago, I was motivated and grateful to have a job and an opportunity during a difficult time in my life. It was this willingness to move mountains and TeleTech’s environment that made all the difference for me. TeleTech trained and prepared me for success and gave me career growth opportunities based on what I knew and what I could do, not on who I knew or where I came from.
Arthur N.,

Arthur N.,

SVP, Operations
Asia Pacific

When I started 17 years ago as an agent at TeleTech, it was the smiling faces that drew me in—and it’s still that way today. The people who stay here have a special DNA that enables them to handle the challenges of the job, to have fun while being customer warriors, and to infuse passion and dedication into the work environment.  They also have a lot of personality. For me, it’s the caliber of the people here and the diversity of their backgrounds that makes the environment special.

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