Consultants

Who we are

Who we are

We’re analysts and business architects. We’re technologists, designers and communicators. And we’re creatives and advisors too. We are TeleTech Consulting.

What we do

What we do

We help global organizations solve their Customer Experience challenges and identify additional opportunities to attract, engage and retain profitable customers. We start by helping organizations re-think how they connect their brand with their customers and employees, then we guide them through the steps to achieving their new
vision—from better utilization of their data and redesigning how they use systems and tools, to transforming their sales strategy and ensuring everyone has the motivation, mind set and skillset required to deliver an exceptional customer experience. For a deeper dive into what we do, read our eBook.

Who we do it for

Who we do it for

We have the privilege of partnering with forward-thinking companies that share our passion for customer experience as a differentiator, and are driven to make a genuine, lasting connection with their customers.

What it’s like to work in Consulting

TeleTech Consulting feels like a consulting startup. It’s a great playground for your imagination where you can build deep relationships with clients, have a real influence on their business, and even influence the markets they operate in. Whether you’re working in Strategy & Operations, Insights, or Learning & Performance, you’ll collaborate closely with other creative thinkers who are solution-oriented, willing to take risks, and follow their instincts.

In TeleTech Consulting, you’ll have opportunities to:

  • Partner with global brands across multiple industries
  • Participate on exhilarating and diverse projects, many in international locations
  • Be bold, challenge boundaries and break new ground
  • Use your expertise to collaborate with talented colleagues and make a significant impact for our clients
  • Learn, grow and develop across a variety of practice areas

Working in Consulting video

Hear from some of our consulting professionals

Michael B.,

Michael B.,

Executive Director,
General Consulting

What I like about working for TeleTech Consulting is the breadth of services we offer and that we get to work closely with clients in a variety of industries. I prefer that variety to being locked into one function or business unit. I get a rush whenever I’m assigned to a new client because it means I get to bring a customer experience improvement point of view to another set of problems and challenges. Another positive aspect of working for TeleTech Consulting is the culture we have developed within the team. Everybody is open and willing to share experiences and ideas to help each other deliver the best possible client outcomes.
Geoff M.,

Geoff M.,

Executive Director,
General Consulting

I work on TeleTech Consulting’s Insights team where I help identify opportunities to solve clients’ customer experience problems using data and insights. I love the variety of work involved in my job and the opportunity to partner with some of the best brands in the world in multiple industries. I also like the tangibility of what I do. At the end of the day, we’re all customers, so improving a company’s customer experience is something I can really sink my teeth into.

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