Retirement Plan Manager in Englewood, CO, US at TeleTech

Date Posted: 11/13/2017

Job Snapshot

Job Description

TeleTech is seeking an experienced Retirement Plan Manager to join our Enterprise Services team at our Global Corporate Headquarters, based in Denver, Colorado.

Our Total Rewards team brings significant value and contribution to our company by developing health & welfare, wellness, and compensation programs that enable TeleTech to effectively attract, retain, and motivate the very best talent.

What you’ll be doing : 
This position manages the design, implementation, communication and administration of all the TeleTech’s retirement and savings benefit plans in the US and Canada, with potential future growth into other countries (UK, Turkey, Poland, India). Assures that all plans are administered in compliance with all legal and regulatory requirements. Directs the administration and development of applicable policies and procedures. Supervises the production and activities of the Retirement Plans Analyst(s). Works closely with and monitors the retirement plans' vendors.
What you’ll bring to us :

  • Administers activities, processes, policies and procedures for the TeleTech defined contribution and deferred compensation plans. Assures the plans are administered in accordance with plan documents and in compliance with applicable legal and regulatory requirements. Analyzes the impact of changes in laws and regulations to determine their applicability to the plans and the need, if any, to make recommended amendments. Participates in the development of strategic direction/design regarding retirement plans. Assists in the preparation, communication and delivery of benefit presentations to the Benefit Plans Committee. Assists the Legal Department in drafting amendments to plan documents, trust agreements, and other benefits related legal documents. When applicable, assists with acquisitions/divestitures with respect to retirement plans.
  • Prepares, coordinates, delivers and/or directs the development and distribution of all retirement plan communications, such as Plan Documents, Summary Plan Descriptions, Summary of Material Modifications, Summary Annual Reports, Annual Funding Notices, benefits brochures, plan change announcements, educational materials, etc. Prepares and presents pre-retirement and other benefits presentations as needed.
  • Directs, evaluates and monitors the performance of the plans record keepers, trustees, actuaries and consultants to ensure their compliance with plan provisions, contracts/agreements, and fee arrangements. Responds to inquiries and assists the retirement plans' vendors as needed. Assists in the development of requests for proposal and contract negotiations with current/new vendors.
  • Manages the production and activities of the Retirement Plans Analyst(s). Plans and directs their work, provides on-the-job training and formalized training opportunities, facilitates their interaction with other work groups, establishes goals and objectives and sets performance criteria. Reviews candidates for open positions, conducts performance reviews and recommends salary increases and bonus allocations.
  • Responds to employee and participant inquiries.
  • Provides reporting, data, and other applicable audit support to Benefits Accounting, the external audit firm, Internal Control, etc. Coordinates year-end nondiscrimination testing.

What skills you’ll need :

  • College Degree (Bachelors Level) and 7 years applicable experience including 2 years in a management function.  Additional experience will be considered in lieu of degree
  • Excellent working knowledge of ERISA, IRS and DOL regulations pertaining to retirement and 401(k) plans required.
  • Ability to interpret and communicate complex plan documents and provisions to management, HR department personnel, the Benefit Committees' plan sponsors, actuaries, auditors, etc. is essential.
  • Excellent oral/written communication skills, as interaction with clients, vendors and team members is critical. Experience at managing vendor relationships.
  • Experience working on highly cross-functional project teams to produce meaningful results. Must be able to work effectively with both business and technical stakeholders at all levels.
  • Excellent interpersonal, critical thinking, project management, analytical, quantitative and organizational skills.
  • Ability to manage multiple tasks simultaneously, work under pressure, and meet deadlines is vital
  • Must be responsive and flexible, with the ability to quickly respond to ever changing priorities, and adapt and apply new approaches to different situations.
  • Strong team leadership experience, in addition to a strong customer service focus is required.
  • Proficient in MS Office, and familiar with Oracle and/or other HRIS systems. Experience using vendor portals for plan administration.

Who We Are :

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Our Enterprise Services organization is the machine behind our market-facing product and solution areas, enabling each of our segments to deliver for our clients.  Whether Information Technology, Finance, Accounting, Tax or Treasury, Supply Chain or Legal, or one of our Human Capital team members, we help to guide and simplify TeleTech’s business processes and operations.

What We Offer :

  • Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
  • Global career mobility, professional development, employee recognition programs
  • ‘Dress for your Day’ philosophy, opportunities for flexible and remote schedules
  • Cafeteria, fitness center, car detailing, dry cleaning, postal services, covered parking 
  • Rich wellness program and incentives
  • Access to local discounts in Denver for services and entertainment venues
  • Social activities including Boo at HQ, social hours, take your kids to work day, holiday luncheons & patio grill summer concert series

Lead Everyday w Do the Right Thing w Reach for Amazing w Seek First to Understand w Act as One w Live life Passionately

Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.
Employment Requirements : TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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