Helpdesk, Service Desk Associate in Austin, TX, US at TeleTech

Date Posted: 10/9/2017

Job Snapshot

Job Description



 

TeleTech is seeking a Service Desk Associate to join our Technology Services team.   This role is located in beautiful Northwest Austin and is a full-time, direct hire employment opportunity that offers full comprehensive benefits!

 

Why choose TeleTech to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 

 

We are currently looking for a driven, smart, self-motivated individual with retail operations or retail management experience to work in a team environment in an external client facing capacity in support of our large enterprise customers.   As part of the Service Desk team, you will be responsible for taking incoming calls and service requests from customers, documenting the requests in Service Now, performing escalations and follow up with service requests through resolution.    

What you’ll be doing :

 

  • Support of customer contact center environments
  • Client connectivity / remote access tools
  • Desktop and server application support
  • Ability to work well within a team environment
  • Basic incident and change management
  • Direct customer contact through all communication methods 

Skills and experience you will bring :

  • Exceptional verbal and written communication skills
  • Prior customer service experience preferred
  • Experience working with MS Office Suite :   Outlook, Word, Excel
  • Ability to multi-task, work in a fast-paced environment while managing changing priorities professionally
  • Ability to follow documented processes and methodologies
  • Ability to work possible shift schedules of 8-10 hours in support of a 24 hour, 7 day a week operation
  • Ability to participate in and pass Government Public Trust Clearance application requirements 
  • Ability to work onsite at our office location in Austin.  This is not a telecommuting or remote work opportunity.

Who We Are :

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 

 

What We Offer :


•         Full comprehensive benefit plan, and 401k company matching


•         Global career mobility, employee recognition programs, professional development


•         State of the art technology which allows for seamless global connectivity


•         Rich wellness program and health incentives 

Employment Requirements : TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

 

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