Customer Service Representative (CSR) | Join our newest client e-Reading | Bilingual (Fr/En) in Montreal, Quebec, CA at TeleTech

Date Posted: 11/6/2017

Job Snapshot

Job Description


Join our newest client in Montreal and be part of one of the world’s fastest-growing e-Reading service companies!


Atelka A TeleTech Company, a global leader in customer experience with 43,000 employees in 80 countries and 5 continents!
 
Why Atelka A TeleTech Company?
We create exceptional experiences for every employee, every day! Our culture is values-based and offers state of the art training and coaching, professional development programs, and exciting opportunities to grow your career and aspire to more.
 
What will your typical day look like?
As a customer service representative – agent, you will handle customer interactions and establish a relationship of trust with them in an effort to increase their level of satisfaction and confidence.
 
Specifically, you will :
  • troubleshoot missing books on the customer’s e-reader
  • sync e-reader and e-books applications
  • resolve issues with e-reader
  • reset e-reader
  • assist in performing other self-serve functions like changing password, updating personal information, etc
  • propose products and services that meet their needs
  • redirect them to someone else for help, if required
  • ensure the customer leaves the interaction feeling reassured and impressed

 
What’s in it for you?
As a customer service representative – agent you’ll get :
  • potential for advancement within 6 months in a pioneer account
  • opportunity to build your customer service skills
  • weekly 1 :1 behavioral coaching sessions
  • ongoing support for immediate questions
  • career planning
  • competitive base salary
  • monthly performance-based bonus programs
  • paid initial and ongoing training for self-development
  • benefits (medical and dental)
  • employee discounts with local partners
  • expanded social network

 
What do you have to offer?
You are :
  • Bilingual (En/Fr)
  • dynamic, passionate and caring
  • interested in having a challenging job
  • able to work with minimal supervision
  • computer savvy
  • available Monday to Sunday from 3 am to 6 pm

 
What skills are an asset?
  • high-school diploma
  • having previous work experience in sales and customer service



 Something exceptional is happening at Atelka A TeleTech Company. Join us and experience it for yourself.