Cisco Network and Unified Communicaitons Architect -- Remote / Nationwide in Austin, TX, US at TeleTech

Date Posted: 10/9/2017

Job Snapshot

Job Description



TeleTech is seeking a CISCO Network and Unified Communications Architect to join our Technology Services team.   This is a telecommuting opportunity with client site travel requirements. 

 

Why choose TeleTech to enhance and broaden your career?  We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are.  Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! 

 

What you’ll be doing : 

As part of our Professional Services Engineering team, you will provide design, architecture, implementation, and delivery support of our Cisco UCCE Contact Center services and solutions in a client facing environment. 

Role/Responsibilities :


•        Key player in the design and implementation of full-life cycle Cisco networks, Unified Communications and contact center project integrations including call center workflow


•        Perform analysis and diagnosis of complex voice and data network issues


•        Work and collaborate with project teams consisting of eLoyalty Professional Services staff, client resources, contract resources and 3rd party vendors.


•        Provide technical thought leadership while interacting closely with the client.


•        Provide consistent and frequent project status updates and project issues to assigned eLoyalty Project Manager


•        Excellent documentation, presentation, and problem solving skills


•        Provide mentoring and support to junior staff members

 

Skills/Experience :


•        7 to 10 Years designing, architecting, and administering Cisco LAN/WAN/Data Center infrastructure including network routers, switches, QOS, and Bandwidth modeling. 


•        3 years network architect experience designing, architecting and implementing converged data and voice networks using Cisco IOS, IOS-XE and NX-OS based devices.


•        3 years designing, architecting and implementing complex Cisco Unified Communications solutions with Cisco Unified Communications Manager (UCM) (CallManager), Cisco Unity Connection, Instant Messaging and Presence (Jabber), WebEx, and Cisco Emergency Responder.


•        Design and Architecture knowledge of Unified Computing Systems (UCS) B and C Series (UC on UCS)


•        SIP and H.323 voice protocol configuration experience is a must


•        SIP -  Session Border Controllers (CUBE, ACME Packet) and Cisco Unified SIP Proxy (CUSP)


•        Strong experience configuring and troubleshooting Voice Gateways/Gatekeepers


•        Demonstrated ability to lead, mentor and manage technical project teams


•        Excellent documentation, presentation, and problem solving skills


•        Excellent communication skills and client-facing skills


•        Prior project lead experience or team leadership skills required


•        Excellent communication skills and client-facing skills


•        Ability to travel 50% and work on client’s site throughout the country.  Ability to telecommute/work remotely from home during various phases of the project lifecycle.

Desired Experience


•        Multi-site contact center systems integration experience with Cisco Unified Contact Center Enterprise (UCCE)


•        Experience with Unified Customer Voice Portal (CVP) and VXML Gateways


•        Experience with Unified Contact Center Express (UCCX)


•        Immersive Telepresence, VCS and Collaboration Endpoints.


•        Call Center or Contact Center knowledge or consulting experience


•        Knowledge of Cisco Hosted Collaboration Solutions for both UC and Contact Center


•        Cisco Certifications : CCIE Routing and Switching, CCNP for Routing and Switching, CCIE Voice, and/or CCNP Voice (CCVP) is a plus

Who We Are :

 

TeleTech is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. 

 

What We Offer :


•        Variable incentive bonus plan, 401K company match, tuition reimbursement


•        Global career mobility, employee recognition programs, professional development


•        State of the art technology which allows for seamless global connectivity


•        Rich wellness program and health incentives

Lead Everyday  Do the Right Thing  Reach for Amazing  Seek First to Understand  Act as One  Live life Passionately

 

 

 

Notice to external Recruiters and Recruitment Agencies : TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.

 

 

Employment Requirements : TeleTech requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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