Life@TeleTech » Career Blog
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
I've worked for TeleTech for a couple of years now and have had an amazing time working with my virtual friends and coworkers in the Philippines. This week I had the unique opportunity to visit the land of 7,107 islands for myself. This trip is focused on Manila, and I can already tell I want to return to explore more in the future.
Job hunting can be an arduous task. With the right tools you can conquer it. One of the best tactics to employe is networking for job search. Remember, employers love to hire referrals. Ask any employer and they will say that referrals are their best resource. Why is that? Its because there is an implication that the person that works for their company already is someone that they'd like to emulate. Networking increased your chances of being that next referral. Networking involves widening your contacts to increase the chances of finding the right job. Extend your contact and connect to the right people and you may you land your dream job bringing your current job search to a successful conclusion.
Returning to TeleTech was an important career changer for Diana Harto. Diana Harto began her career at TeleTech as a Human Capital Generalist in 1998 as the first person hired for the Moundsville facility. She was promoted to Senior Generalist then to Service Delivery Manager for support departments including training, human capital, talent acquisition, quality and facilities. As a part of her personal career growth, she left TeleTech to pursue an opportunity as a Human Resources Manager with another organization. When a similar position became available at TeleTech, she was asked to return. She is now a Senior Human Capital Manager for multiple U.S. sites. When asked why she chose to return to TeleTech, Diana's answer came simply, "The people, the culture, the innovation, the pace, the opportunities – all made it an easy decision for me to return."
Stress is a feeling of anxiety and pressure. This kind of feeling is experienced by most of us and is a natural part of our lives, especially at work. Studies conducted by The American Institute of Stress show that our job is one of the highest causes of stress. Employees experiencing stress in their jobs are one of the common reasons of attrition or poor performance. There are many factors that contribute to stress. Common examples are; deadlines, workloads, new tasks, new boss, new team, etc. According to Wikipedia.Org, "often a stressor can lead the body to have a physiological reaction which can strain a person physically as well as mentally. A variety of factors contribute to workplace stress such as negative workload, isolation, extensive hours worked, toxic work environments, lack of autonomy, difficult relationships among coworkers and management, management bullying, harassment and lack of opportunities or motivation to advancement in one’s skill level."
For the past few days, I have read a lot of articles saying that money is not the most important thing in this world. We need money to buy things that can help us survive each day but it is incomparable with what some intangible things can bring to the table. Love, belongingness, and appreciation are only a few things that people also desire which for me personally are just as important as money is.
Starting a new job is like to going to a new school. You are the new kid. You don't know your way around. And you have to do things by yourself. The first impression is just the beginning. Once you get to know your coworkers and get accustomed to your new office, everything is bound to be smooth.
If you enjoy sports like me, you know how important is to practice and workout over, and over, and over again. The effort you put in your training, shows your commitment to being a winner. If you think of yourself as a winner, then you must be prepared. The preparation and personal commitment to your training helps you win the game.