Life@TeleTech » Career Blog
A rainy day is bad news for just about anyone who has plans of going out. Students with their shiny new shoes, families doing errands, and the eager applicant who has been waiting to hear two words sweeter than cherry pie, “you’re hired.” In the Philippines, I have lived my entire life with the reality of the rainy season. Whether you’re a fresh graduate full of optimism, or you’re simply just trying out your luck in the corporate world, here are some tips to help you get closer to that call center career and avoid going home with a wet resume in your hand when applying during rainy season.
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
I’m guilty of being an internet junkie. I belong to a generation driven by information readily available on the world wide web and anything is easily accessible as long there’s a stable internet connection. I have read more articles, researches, and headlines online more than I have ever done on print media and if you are reading this blog, you have to agree with me that the internet is a big part of mankind today. We use it to get the latest news, exchange ideas, reconnect with people, find a job and the list goes on. But do you know how to be safe on the internet and use it with protection for your own identity and information?
Since matriculating more than five years ago, I have experienced a lot of grueling interview procedures as part of the hiring process of companies. In order to secure a job, every job seeker has to go through the task of interviewing. Employers usually have standard questions that test the skill level of an applicant as well as questions which can determine if a job seeker is well-suited for the job. I have found that being prepared for some of the difficult, and often-asked questions makes the entire process a bit easier.
Customer service is both a difficult job and can be highly rewarding. A customer service service job demands high levels of patience and persistence from an employee. It is at the same time a great career choice for those who enjoy meeting and interacting with people from a wide variety of backgrounds. Customer service is often outsourced by international companies like TeleTech, where we hire literally thousands of people in places like the USA, Mexico, Philippines, and the UK. If you are interested in applying for a customer service job but are unsure if the career choice is right for you, read on.
I've worked for TeleTech for a couple of years now and have had an amazing time working with my virtual friends and coworkers in the Philippines. This week I had the unique opportunity to visit the land of 7,107 islands for myself. This trip is focused on Manila, and I can already tell I want to return to explore more in the future.
Job hunting can be an arduous task. With the right tools you can conquer it. One of the best tactics to employe is networking for job search. Remember, employers love to hire referrals. Ask any employer and they will say that referrals are their best resource. Why is that? Its because there is an implication that the person that works for their company already is someone that they'd like to emulate. Networking increased your chances of being that next referral. Networking involves widening your contacts to increase the chances of finding the right job. Extend your contact and connect to the right people and you may you land your dream job bringing your current job search to a successful conclusion.
"If At First You Don't Succeed, Try and Try Again."
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