Life@TeleTech » Career Blog
I've worked for TeleTech for a couple of years now and have had an amazing time working with my virtual friends and coworkers in the Philippines. This week I had the unique opportunity to visit the land of 7,107 islands for myself. This trip is focused on Manila, and I can already tell I want to return to explore more in the future.
Returning to TeleTech was an important career changer for Diana Harto. Diana Harto began her career at TeleTech as a Human Capital Generalist in 1998 as the first person hired for the Moundsville facility. She was promoted to Senior Generalist then to Service Delivery Manager for support departments including training, human capital, talent acquisition, quality and facilities. As a part of her personal career growth, she left TeleTech to pursue an opportunity as a Human Resources Manager with another organization. When a similar position became available at TeleTech, she was asked to return. She is now a Senior Human Capital Manager for multiple U.S. sites. When asked why she chose to return to TeleTech, Diana's answer came simply, "The people, the culture, the innovation, the pace, the opportunities – all made it an easy decision for me to return."
Starting a new job is like to going to a new school. You are the new kid. You don't know your way around. And you have to do things by yourself. The first impression is just the beginning. Once you get to know your coworkers and get accustomed to your new office, everything is bound to be smooth.
We congratulate Q3's Values in Action Global winners! We salute you for having the best core values as individuals, teams and organizations. The Values in Action (ViA) award program links employee behaviors to our company values of trust, respect, integrity, passion, and communication. TeleTech employees worldwide are eligible both to receive the award, and to nominate others who are commited to our values, and demonstrate them in the workplace.
I was in a particularly contemplative mood the other day and was just watching my three dogs play. We have Lady, the matriarch of the group. She is a 13-year-old, 85-pound black lab. While her hips don't let her move like she once did, she still has the heart of a 4-year-old and will put in her best effort. Then comes Taylor. Taylor is a 3-year-old, yellow lab with the energy to match. Taylor is a bit goofy, overzealous, and is like a big kid. She sometimes gets so excited as to trip over her own feet. Then comes Annie. Annie is my 2-year old Pembroke corgi. She is the smallest of the bunch, but don't tell her that. She is spunky, determined, and sometimes a bit hard-headed.
Tim is a true TeleTech success story. Knowing Tim had been with TeleTech for more than 15 years and had built a career from the ground up, I decided to learn more. In my research, the first thing I ran across was his profile on a popular professional networking site, which I believe says a lot all in itself about Tim. His heading simply reads, “Business Leader and Dad.”
As of December 2010, the Philippines had been ranked as the number one country for BPOs, beating India. For the last decade, BPOs and call centers have been setting up their facilities in the country and to date, a lot have expanded to as far as the Visayas and Mindanao regions of the Philippines. And with new facilities came new jobs for the Filipino worker. But do we really have an idea what happens in the operations of a call center and what a typical call center agent does from day to day?