Life@TeleTech » Career Blog
TeleTech offers a number of careers and jobs in Novaliches, Quezon City. TeleTech is one of the largest local employers offering city jobs right smack in the middle of Novaliches near where your heart is…at home. In addition to the close proximity to those who call Quezon City home, many of the employees here say they love the experience it offers. I am one of them. My personal positive experience is shared by others like Dante Rodriguez, a local Team Lead.
A rainy day is bad news for just about anyone who has plans of going out. Students with their shiny new shoes, families doing errands, and the eager applicant who has been waiting to hear two words sweeter than cherry pie, “you’re hired.” In the Philippines, I have lived my entire life with the reality of the rainy season. Whether you’re a fresh graduate full of optimism, or you’re simply just trying out your luck in the corporate world, here are some tips to help you get closer to that call center career and avoid going home with a wet resume in your hand when applying during rainy season.
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
I’m guilty of being an internet junkie. I belong to a generation driven by information readily available on the world wide web and anything is easily accessible as long there’s a stable internet connection. I have read more articles, researches, and headlines online more than I have ever done on print media and if you are reading this blog, you have to agree with me that the internet is a big part of mankind today. We use it to get the latest news, exchange ideas, reconnect with people, find a job and the list goes on. But do you know how to be safe on the internet and use it with protection for your own identity and information?
You’ve done all the right things... You have spent hours combing over every detail on your resume. You have opened up your network, letting them know you are open to new opportunities. You have searched for jobs and applied online. Now you are waiting for that all-important call from the company of your dreams to invite you for an interview.
In this month’s Featured Employee post, we head to Lorain where one of the most tenured employees at the site shared her experience with TeleTech. TeleTech began its operation in Lorain in 2007 and our featured employee was one of the many individuals who started a few months after the site opened.
Eight years is a long time... Or is it? For Iris Rivera, a Team Lead at the TeleTech Novaliches jobs site, it's flown by very quickly. That's how long she has been with TeleTech and has built a career for herself. During my recent trip to Manila in the Philippines, I took a day to make the trek out to the Novaliches jobs site from the Makati EcoPlaza service delivery center. And I'm so glad I did. Iris was one of the passengers I met during the shuttle ride.
The phrase “attendance is a must” has become a very popular expression. All meetings are created for a purpose. It may be to inform or to solve a particular problem. Regardless of the reason for the gathering, you have been invited to such meetings or events because you are seen as an integral part of that solution. Attendance shows commitment. In school for instance, some students are very dedicated in attending all their classes. Perfect attendance usually leads to higher grades at the end of the academic year. The same goes for the workplace. For some employees, they seldom miss any workday unless they are sick or have other important priorities. Unlike our school years though, we do not receive a grade to define our success. Instead, at work, success is defined by our ability to meet our professional goals. Meetings and collaborating with our coworkers is a means to that end.
"If At First You Don't Succeed, Try and Try Again."