Life@TeleTech » Career Blog
Change is uncomfortable. Finding a new job can be a particularly daunting change because it affects so many areas of your life. Yet, change is also good. It is a chance for new beginnings. A new job represents hope. It holds the prospect of expanding your skills and gaining exposure to new ideas and techniques. It might mean more money and a better livelihood for your family. It represents a new sense of security and stability. When faced with the opportunity for this change, following are a few tips to facing your job search with confidence.
As a global organization that services clients in many different languages, TeleTech employees are servicing the customers of our client companies 24/7. An associate may speak the name of the client company hundreds of times every day. So I recently had a conversation with Kelly Culler, Senior Vice President of Global Human Capital, and Tim Hinds, Vice President of Human Capital. I asked them one of the tough questions that I know they face every day, "How do we stay connected with TeleTech employees as TeleTech and how do we support those personal connections with the client?"
Each separate customer service interaction is to a customer experience as a petal is to a beautiful flower. Picture in your mind a deep red, fragrant rose. You can see it, smell it, and touch it. You can feel it's soft texture. You might even be able to imagine hearing the bees busy in their daily routine around the rose bush. All of this creates an experience of the rose.