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Viewing entries tagged with 'customer'
Rain, Rain, Go Away: Preparing Yourself to Apply for a Job On Rainy Seasons and Bad Weather Conditions
A rainy day is bad news for just about anyone who has plans of going out. Students with their shiny new shoes, families doing errands, and the eager applicant who has been waiting to hear two words sweeter than cherry pie, “you’re hired.” In the Philippines, I have lived my entire life with the reality of the rainy season. Whether you’re a fresh graduate full of optimism, or you’re simply just trying out your luck in the corporate world, here are some tips to help you get closer to that call center career and avoid going home with a wet resume in your hand when applying during rainy season.
Returning to a Job in Costa Rica: "A Story of Second Chances"
They say second chances come only once to those who are committed. Lorena Arita Dubon’s second chance began when she returned to work at TeleTech Costa Rica.
Call Center Agent On Shift: Handling Irate Customer Calls
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
Curiosity Killed The Cat: Safe Internet Surfing
I’m guilty of being an internet junkie. I belong to a generation driven by information readily available on the world wide web and anything is easily accessible as long there’s a stable internet connection. I have read more articles, researches, and headlines online more than I have ever done on print media and if you are reading this blog, you have to agree with me that the internet is a big part of mankind today. We use it to get the latest news, exchange ideas, reconnect with people, find a job and the list goes on. But do you know how to be safe on the internet and use it with protection for your own identity and information?
Preparing for a Telephone Interview
You’ve done all the right things... You have spent hours combing over every detail on your resume. You have opened up your network, letting them know you are open to new opportunities. You have searched for jobs and applied online. Now you are waiting for that all-important call from the company of your dreams to invite you for an interview.
Featured Employee of the Month: Candy of TeleTech Lorain Shares Her Story
In this month’s Featured Employee post, we head to Lorain where one of the most tenured employees at the site shared her experience with TeleTech. TeleTech began its operation in Lorain in 2007 and our featured employee was one of the many individuals who started a few months after the site opened.
Iris Rivera and Her Career at the Novaliches Jobs Site
Eight years is a long time... Or is it? For Iris Rivera, a Team Lead at the TeleTech Novaliches jobs site, it's flown by very quickly. That's how long she has been with TeleTech and has built a career for herself. During my recent trip to Manila in the Philippines, I took a day to make the trek out to the Novaliches jobs site from the Makati EcoPlaza service delivery center. And I'm so glad I did. Iris was one of the passengers I met during the shuttle ride.
A History of Professional Development at TeleTech República
For Jovany Perez Sanchez TeleTech means “a place for a professional development.” Before joining TeleTech, Jovany worked as a QA Analyst for more than 3 years. He felt like he had hit the top of his career growth within that organization. After having the same job for more than 3 years, it had become less challenging and impeded him from developing his skills and potential.
Preparing Yourself to Succeed in a Customer Service Job
Customer service is both a difficult job and can be highly rewarding. A customer service service job demands high levels of patience and persistence from an employee. It is at the same time a great career choice for those who enjoy meeting and interacting with people from a wide variety of backgrounds. Customer service is often outsourced by international companies like TeleTech, where we hire literally thousands of people in places like the USA, Mexico, Philippines, and the UK. If you are interested in applying for a customer service job but are unsure if the career choice is right for you, read on.
