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Viewing entries tagged with 'about'
Call Center Agent On Shift: Handling Irate Customer Calls
We’ve talked about getting a call center career, now it’s time to talk about keeping and succeeding in that job. As a call center agent, you are to expect a volume of calls to come in (or make if you are servicing an outbound account) in just one shift. The reality is that this can be very tiresome and stressful, especially if a call comes from an upset and frustrated customer. Handling difficult customers is a reality of the job. Its our job to handle it with grace and finesse. A call center agent that can take their personal feelings out of the situation and react empathetically, will both perform more effectively and will end the day with less stress.
Curiosity Killed The Cat: Safe Internet Surfing
I’m guilty of being an internet junkie. I belong to a generation driven by information readily available on the world wide web and anything is easily accessible as long there’s a stable internet connection. I have read more articles, researches, and headlines online more than I have ever done on print media and if you are reading this blog, you have to agree with me that the internet is a big part of mankind today. We use it to get the latest news, exchange ideas, reconnect with people, find a job and the list goes on. But do you know how to be safe on the internet and use it with protection for your own identity and information?
Preparing for a Telephone Interview
You’ve done all the right things... You have spent hours combing over every detail on your resume. You have opened up your network, letting them know you are open to new opportunities. You have searched for jobs and applied online. Now you are waiting for that all-important call from the company of your dreams to invite you for an interview.
A History of Professional Development at TeleTech República
For Jovany Perez Sanchez TeleTech means “a place for a professional development.” Before joining TeleTech, Jovany worked as a QA Analyst for more than 3 years. He felt like he had hit the top of his career growth within that organization. After having the same job for more than 3 years, it had become less challenging and impeded him from developing his skills and potential.
Overcoming your Weaknesses: Turning Your Weaknesses into your Strengths
Since matriculating more than five years ago, I have experienced a lot of grueling interview procedures as part of the hiring process of companies. In order to secure a job, every job seeker has to go through the task of interviewing. Employers usually have standard questions that test the skill level of an applicant as well as questions which can determine if a job seeker is well-suited for the job. I have found that being prepared for some of the difficult, and often-asked questions makes the entire process a bit easier.
Jobs in the Philippines: An Outsider's View of the Work, the People, and the Life
I've worked for TeleTech for a couple of years now and have had an amazing time working with my virtual friends and coworkers in the Philippines. This week I had the unique opportunity to visit the land of 7,107 islands for myself. This trip is focused on Manila, and I can already tell I want to return to explore more in the future.
Job Searching While Still Employed: Do it the Right way!
Are you prepared to move up to another level and get a new job? You can either 1) conduct your job search while still employed; or 2) quit your job before searching for a new one. Experts suggest though that searching while still employed gives you a competitive edge rather than filing your resignation before searching for a new career.
Think Before You Post, Tweet, or Check-in
There was a time when you punched that old time clock that you left work behind. You went home to your family, friends, and social lives. The next day, you clocked back in and started your professional life all over for the next 8 hours. You left your work at work and your home life at home. Or did you? Today, the line between our personal and professional lives has become blurred largely due to the way we communicate… social media. It has changed the way we share our news, the way we keep up with our friends, and the way we work.
A Life and Career Change Brought Rodrigo Back to TeleTech
I'm always intrigued when I hear stories of individuals who have left TeleTech and then later returned. There are so many reasons why we may choose to leave a job. Our lives and circumstances change over time. What's interesting is why a person has chosen to come back. This speaks volumes about individual choices and that TeleTech has treated their former employees well.
